DEVLOPING ESSENTIAL OFFICE SKILLS

Outcome: This one day workshop will help teach participants how to:

• Identify their writing challenges
• Make their writing clear, concise and correct
• Improve sentence construction and paragraph development
• Identify ways to make their writing simpler and easier to read
• Use the readability index
• Develop effective business letters for tough situations
• Use proper email etiquette
• Develop an appropriate writing style and format for letters, business cases and reports
• Use standard ways of documenting materials

Business Writing That Works

Outcome: This two day workshop will teach participants how to:

• Use the five C’s of writing
• Ensure their writing meets basic grammatical standards, including word agreement, sentence construction, proper spelling and punctuation
• Differentiate between the active and passive voice

Writing Reports and Proposals

Outcome: This two day workshop is intended to help you to:

• Learn the value good written communications
• Develop paragraphs that introduce, connect, develop and conclude some part of an idea
• Prepare reports and proposals that inform, persuade and provide information
• Learn how to proofread your work so you are confident it is clear, concise, complete and correct
• provide an opportunity to apply these skills in real work applications

Minute Taking Skills

Outcome: This one day workshop will help participants to:

• Recognise the importance of minute-taking
• Be able to use minutes to their advantage
• Be able to remedy many of the complaints that beset minute- takers
• Be able to write minutes that are suitable for formal meetings, semi-formal meetings and action minutes
• Develop the essential skills of an effective minute-taker

Meeting Management

Outcome: This one day workshop will help you teach participants:

• Understand the value of meetings as a management tool
• Recognise the critical planning step that makes meeting time more effective
• Identify process tools that can help create an open and safe forum for discussion
• Develop and practice techniques for handling for handling counterproductive behaviour