UNDERSTANDING SUPERVISION MANAGEMENT

The ABC’s of Supervising Others

Outcome: This two day workshop will teach participants how to:

• Help clarify roles and responsibilities of the new job
• Adjust to the new role with confidence and an assurance you can handle the position
• Develop your communication skills in listening, asking questions and giving feedback to employees
• Develop a technique for making sure give employees instructions that are clear and understood
• Identify some techniques to deal with employee challenges such as hostility, complaints and laziness
• Recognise the importance of being visible and available to employees
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent

Conflict Resolution– Getting Along in the Workplace

Outcome: During this two day workshop, you will teach participants

• What conflict is and how it can escalate
• The five most common conflict resolution styles
• How to increase positive information flow through non-verbal and verbal communication skills
• Some effective techniques for intervention
• How to strengthen staff and morale
• How to be more confident of their ability to manage conflicts

Developing High Performance Teams

Outcome: This three day workshop will help you teach participants how to:

• Identify different types of teams
• Build teamwork by recognising and tapping into the twelve characteristics of an effective team
• Promote trust and rapport by exploring their team player style and how it impacts group dynamics
• Recognise the key elements that move a team from involvement to empowerment and how to give these elements to their team.

• Develop strategies for dealing with team conflict and common situations 
•  Use action planning and analysis tools to help their team perform better 

Business Leadership

Outcome: This three day workshop will help you teach participants how to:

• Master Peter Senge’s five disciplines
• Add Kouzes and Posner’s five practices to their life
• Build trust with their employees
• Develop key management skills, including change management, time management, critical thinking, delegation, problem solving, presentation strategies, communications, strategic planning and feedback techniques
• Use Robert Cialdini’s six influence strategies to their advantage

The Professional Supervisor

Outcome: In this three day workshop you will:

• Clarify the scope and nature of a supervisory position
• Learn some ways to deal with the challenges of the role
• Recognise the responsibilities you have as a supervisor, to yourself, your team and your organisation
• Learn key techniques to help you plan and prioritise effectively
• Acquire a basic understanding of leadership, team building, communication and motivation, and what part they play in effective supervision
• Develop strategies for motivating your team, giving feedback and

resolving conflict